Return and Refund Policy
Thank you for purchasing clay figurines from Hong Kong Gaojin Trading Co., Ltd. To protect your rights, please carefully read the following return and exchange policy:
I. Scope of Application
This policy applies to all products purchased from this website.
II. Conditions for Return and Exchange
You may apply for a return or exchange if any of the following conditions are met:
The received goods do not match the order details.
The goods are obviously damaged during transportation.
The goods have obvious quality problems.
III. Inapplicable Situations for Return and Exchange
Returns and exchanges are not accepted in the following situations:
Applications based on personal preference, subjective factors, or non-quality issues.
The goods have been used, damaged, or affect resale.
The damage is caused by improper use or storage.
Orders exceeding the reasonable application period.
IV. Application Timeframe
To apply for a return or exchange, please submit your application as soon as possible after receiving the goods so that we can assist in processing the relevant matters.
V. Return and Exchange Process
The general return and exchange process is as follows:
Submit a return/exchange application
After review and confirmation that the application meets the requirements
Return the goods as instructed
Arrange an exchange or refund after inspection
VI. Shipping Costs
Return shipping costs incurred due to product defects or delivery damage will be borne by our company.
For returns and exchanges not due to product quality issues, the relevant shipping costs must be borne by the customer.
VII. Refund Policy
Refunds will be processed after confirming that the returned goods meet the requirements. The actual arrival time depends on the payment method or the processing time of the relevant agency.
VIII. Product Characteristics
Clay figurines are handmade crafts and may have slight differences or handcraft marks. This is normal and not considered a quality issue.
IX. Final Interpretation Rights
Hong Kong Gaojin Trading Co., Ltd. reserves the right to the final interpretation of this return and exchange policy and has the right to adjust it as appropriate.